S&P Global

Senior Specialist, Revenue Operations

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Islamabad • Pakistan

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Job Level

Senior

About the role

  • Pricing new sale and renewal quotes in Salesforce: Accurately determine pricing strategies in Salesforce, collaborating with sales teams to support their efforts in meeting client needs, particularly for strategic and high $ACV clients.
  • Assisting internal partners in fixing starting and ending ACV in Salesforce to ensure accurate reflection in the sales and marketing dashboard of Power BI: Collaborate with internal partners to update and maintain accurate starting and ending ACV figures in Salesforce, facilitating effective reporting and analysis in Power BI.
  • Leading cross-team and departmental projects aimed at reducing Order Return rates for CPQ quotes, managing suspensions, and addressing usage billing requests such as AMR PPV and Real-Time Premium exchange: Collaborate with various teams to identify and implement strategies that enhance operational efficiency and improve client satisfaction across these critical areas.
  • Acting as a subject matter expert, contributing to the decision-making process around business strategy, and mentoring and training junior staff members: Provide strategic insights as an expert and mentor junior team members to enhance their skills and performance.
  • Leading the execution of day-to-day driven workflows while supporting the accomplishment of the team's deliverables: Oversee daily workflows, ensuring tasks are completed efficiently and supporting team members in meeting their goals.
  • Actively participating in team process improvement initiatives that support and facilitate the team: Engage in initiatives aimed at optimizing team processes and implementing best practices for improved productivity.
  • Collaborating closely with internal partners to support and sometimes initiate data clean-up projects and User Acceptance Testing (UAT) initiatives: Work with stakeholders to address data quality issues and participate in UAT to ensure system updates meet requirements.
  • Working with management to manage, improve, and socialize departmental processes for efficient team operations (deliverables tracking and metrics, assignment flows): Collaborate with management to refine processes and develop metrics that enhance team performance and accountability.
  • Identifying gaps and developing mechanisms to provide operational support for new capabilities: Identify operational gaps and create processes to support the integration of new capabilities into existing workflows.
  • Leading and participating in cross-functional projects that enhance operational efficiency and team collaboration: Lead and engage in projects that improve efficiency and foster collaboration across teams.

Requirements

  • Proficiency in MS Office (Word, Excel, and PowerPoint) with advanced Excel skills for complex data analysis, modeling, and reporting.
  • Exceptional oral and written communication skills, with the ability to convey complex information clearly and effectively.
  • Expertise in Salesforce reporting and Salesforce CPQ (Configure, Price, Quote) functionalities, demonstrating the ability to leverage these tools for optimal sales performance.
  • Proven experience in User Acceptance Testing (UAT), ensuring that system updates and enhancements align with business requirements and user needs.
  • Strong project management skills, with a track record of successfully leading multiple projects simultaneously while meeting tight deadlines and delivering results.
  • Meticulous attention to detail, self-motivated with a proactive approach, and a strong work ethic that drives excellence.
  • Excellent analytical skills, capable of dissecting complex issues and developing innovative solutions.
  • Strong collaboration skills, with the ability to build relationships and work effectively with stakeholders at all levels of the organization.
  • Ability to work independently with minimal supervision, demonstrating initiative and accountability.
  • Outstanding organizational, multi-tasking, and prioritization skills, enabling the effective management of competing priorities.
  • Commitment to integrity and excellence, with a client-first mindset that prioritizes customer satisfaction.
  • Ability to thrive in a fast-paced environment and work effectively under pressure.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSalesforce CPQUser Acceptance Testing (UAT)Data analysisComplex data modelingReportingProject managementAnalytical skillsProcess improvementOperational efficiency
Soft Skills
Oral communicationWritten communicationCollaborationAttention to detailSelf-motivationInitiativeAccountabilityOrganizational skillsMulti-taskingClient-first mindset