S&P Global

Salesforce Business Analyst

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Islamabad • Pakistan

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Job Level

Junior

About the role

  • Support S&P Global’s CRM system for ongoing excellence in Commercial Operations.
  • Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements.
  • Proactively analyze technical solutions and identify areas for operational improvement.
  • Engage with stakeholders to understand requirements and resolve issues.
  • Manage and resolve critical incidents as an active member of the technical support team.
  • Assist in creating comprehensive technical documentation and Knowledge Base articles.
  • Ensure effective execution of the month-end close process through collaboration and issue mitigation.
  • Supervise activities between resources, facilitating smooth workflow for service delivery.
  • Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners.
  • Stay current with field practices and research new technology trends to enhance service standards and delivery.
  • Understand end-to-end solutions and integrations within the overall architecture.

Requirements

  • 1–2 years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field.
  • Basic understanding of Agile best practices.
  • Good understanding of development environments and testing processes.
  • Strong analytical, communication, and collaboration skills.
  • Preferred Qualifications: Bachelor's or higher degree in technology related field.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceAgiletechnical supportanalytical skillsdevelopment environmentstesting processes
Soft Skills
communication skillscollaboration skillsproblem-solvingstakeholder engagementworkflow facilitation
Certifications
Bachelor's degreetechnology related field