S&P Global

Senior Customer Operations Specialist

S&P Global

full-time

Posted on:

Location Type: Office

Location: Gurugram • 🇮🇳 India

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Job Level

Senior

About the role

  • Support the execution and monitoring of customer success workflows, ensuring all tasks are completed efficiently and deadlines are consistently met.
  • Facilitate process optimization efforts to improve team productivity and the customer experience.
  • Coordinate collaboration between Customer Success, Commercial, operational excellence, L&D, Product, and other departments.
  • Provide continuous training and development opportunities for Customer Success Managers (CSMs).
  • Maintain accurate and up-to-date documentation of customer success workflows, processes, and initiatives.
  • Lead or assist with the implementation of new customer success initiatives, processes, or tools.

Requirements

  • Bachelor’s degree in Business, Marketing, or related field (or equivalent work experience).
  • 5+ years of experience in customer success, customer operations, or similar roles.
  • Strong project management and organizational skills.
  • Deep Understanding of customer excellence requirements and processes.
  • Ability to coordinate cross-functional teams and ensure alignment across multiple departments.
  • Excellent communication and interpersonal skills.
  • Proficiency in customer success tools (e.g. Salesforce, Gainsight, etc.) and Microsoft Office Suite (Excel, PowerPoint).
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Familiarity with customer success metrics, customer operations, process automation, and data analysis.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer successcustomer operationsprocess optimizationdata analysisprocess automationcustomer success metrics
Soft skills
organizational skillscommunication skillsinterpersonal skillsproblem-solving skillsanalytical skills