S&P Global

IT Service Operations Specialist

S&P Global

full-time

Posted on:

Location Type: Office

Location: Hyderabad • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

Amazon RedshiftAWSEC2ElasticSearchLinuxOraclePythonRDBMSShell ScriptingSQL

About the role

  • Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
  • Work collaboratively with development team as required for third line escalation.
  • Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
  • Drive and engage in disaster recovery processes for all products.
  • Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
  • Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

Requirements

  • Bachelor’s degree in computer science or computer Engineering related degree, master’s degree is a plus
  • 3-5 years of work experience in an Application Support role
  • Must have fundamental working knowledge of Oracle, SQL and RDBMS – including database query plan analysis and monitoring
  • Knowledge of operating systems most especially Windows and Linux is a must.
  • Good shell scripting experience is a must.
  • Ability to use python scripting is an advantage
  • Must have fundamental knowledge of networking basics and topology.
  • Strong working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage.
  • Excellent listening, presentation and interpersonal skills
  • Ability to communicate ideas in both technical and user-friendly languages
  • Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements
  • Be able to work flexible shift hours including weekends to meet work requirements and project deadlines.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
OracleSQLRDBMSshell scriptingPython scriptingnetworking basicsAWSCI-CDGitElasticsearch
Soft skills
listening skillspresentation skillsinterpersonal skillscommunication skillsself-starterindependent workteam collaborationflexibilityproblem-solvinginvestigative techniques
Certifications
Bachelor's degree in computer scienceBachelor's degree in computer engineeringMaster's degree in computer scienceMaster's degree in computer engineering