S&P Global

Customer Success Specialist

S&P Global

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

About the role

  • Become an expert on your clients: their objectives, needs, and working style
  • Conduct prospective client demonstrations
  • Manage onboarding activities
  • Attend all meetings, compiling recaps and action items to maintain momentum
  • Running status meetings as needed
  • Work with product help desk to obtain and distribute user credentials
  • Coordinate onboarding training(s)
  • Manage follow-up engagements (insights, best practice recommendations, etc.)
  • Run point with internal resources to solve client issues, ensuring themes are communicated

Requirements

  • University/College Graduate: Business, Marketing, Communications or similar
  • Strong knowledge of, and/or interest in, the Automotive industry
  • Strong written and oral communication skills
  • Detail-oriented, driven by organization and efficiency
  • Strong critical thinking and problem-solving skills
  • An aptitude to learn and adapt quickly in a rapidly changing environment
  • The ability to build strong working relationships in a collaborative setting
  • Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications
  • Please submit your resume in English.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
critical thinkingproblem-solvingorganizational skillsdetail-oriented
Soft skills
written communicationoral communicationrelationship buildingcollaborationadaptability