S&P Global

Business Analyst II, Salesforce Support

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

About the role

  • Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
  • Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
  • Identify areas to strengthen the operational effectiveness and excellence.
  • Leverage technology and improve the quality of process, programs or applications for the business area(s).
  • Engage with stakeholders and understand requirements for issue resolution.
  • Assist in creating comprehensive technical documents.
  • Effective execution of Month-end close process through collaboration with various stakeholder groups.
  • Supervise activities between resources, and facilitate smooth workflow for service delivery.
  • Build Knowledge Base articles, Playbooks, documentation.
  • Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
  • Be up to date with current field practices to enhance service standards and delivery.
  • Understand end-to-end solution and integrations in the overall architecture.
  • Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.

Requirements

  • Should have total Experience of 3+ Years
  • Should have at least 2 years' experience working with Salesforce and/or on a Technical Support Team in a related field.
  • Basic understanding of Agile best practices
  • Good understanding of development environments and testing processes
  • Proficient English communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
  • Bachelor’s degree or master's degree in engineering or equivalent
  • Excellent team player & interpersonal skills
  • Experience collaborating with clients on business process enhancements
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceAgiletechnical documentationMonth-end close processoperational effectivenessprocess improvementend-to-end solutionintegrationsdevelopment environmentstesting processes
Soft skills
communication skillsinterpersonal skillsteam playerstakeholder engagementproblem-solvingcollaborationissue resolutionresearchworkflow facilitationuser feedback monitoring
Certifications
Bachelor’s degreeMaster's degree