Client Services Specialist
S&P Global
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New Hampshire, New York, Ohio, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $47,393 - $62,386 per year
Job Level
Mid-LevelSenior
About the role
- Provide front-line client support to our valued subscribers.
- Partner with the commercial sales organization to help support new and existing business by showcasing our solutions.
- Provide tailored demonstrations and training sessions to showcase GIA solutions' value proposition.
- Manage escalated customer inquiries and act as point of contact for complex issues.
- Collaborate with clients to understand their specific needs and objectives for dashboard functionalities.
- Assist clients in setting up data feeds and troubleshooting related issues.
Requirements
- Bachelor’s degree or higher achievement in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience.
- Strong communication and presentation skills, both verbal and written, with the ability to document and discuss potentially complex technical concepts to a diverse audience both online and in person.
- Strong troubleshooting/problem-solving skills.
- The candidate will be highly numerate, meticulous and have strong business analysis skills.
- Excellent interpersonal skills and phone presence; must be able to deal with others in a professional manner and work under varying degrees of pressure and time constraints.
- Ability to work independently while still interacting within an integrated team structure.
- Personal initiative and ability to prioritize and multi-task efficiently and effectively.
- Ability to quickly learn new products/interfaces/processes by both engaging your manager and peers and by indulging in self-learning activities.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysistroubleshootingdata feedsdemonstrationstraining sessions
Soft skills
communication skillspresentation skillsproblem-solving skillsinterpersonal skillsphone presencetime managementinitiativeprioritizationmulti-taskingself-learning
Certifications
Bachelor’s degreebusiness administrationeconomicsinternational tradefinance