Implementation Project Manager

S&P Global

full-time

Posted on: 12/17/2025

Location Type: Remote

Location: Remote • Mississippi, South Carolina, Virginia • 🇺🇸 United States

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💰 $53,084 - $109,089 per year

JuniorMid-Level

BigQueryPythonSFDCSQL

About the role

As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform.
Conduct analyses and assess the team’s practices to ensure they are operating efficiently.
Focus on improving implementation procedures and tooling to make the process seamless.
Proactively communicate the action plan, status, next steps, and proposed solutions with all stakeholders.
Assist management with key items such as ticket escalation, process improvements, and liaison across the Product organization.
Own and manage all facets of the Onboarding process for new customers, when applicable.
Query and extract data using common computer languages including SQL, C#, and Python.
Communicate status updates and next steps by phone and email to internal stakeholders and customers.
Obtain customer data, ingest it into our systems, and test the quality and expected functionality.
Manage multiple ongoing projects and client-facing communication.
Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases.
Work collaboratively with members of other teams to meet or exceed communicated Service Level Agreements.
Analyse the team’s current processes and suggest/implement process improvements.
Assist in building reports in Salesforce for the appropriate business need (when applicable).

2+ years of relevant professional experience in a fast-moving company or in the auto industry
Has experience leading a team and/or an entire process
Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently.
Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
Comfortable with technology and has a strong understanding of process-based tools
Proficient user of Microsoft Office 365
Intermediate SQL/ Google BigQuery knowledge
Power BI knowledge/experience a plus
Salesforce.com experience
Project Management experience a plus
A natural leader and team player
Collaborative and solutions-oriented
A clear and succinct verbal and written communicator
One who enjoys process and mastery of technical detail
Proactive and assumes an ownership mindset.
Right to work requirements: This role is limited for candidates with indefinite right to work within the USA or Canada.

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLC#Pythonproject managementdata analysisprocess improvementreport buildingticket escalationcustomer onboardingdata quality testing

interpersonal skillscommunication skillsleadershipcollaborationsolutions-orientedownership mindsetaccountabilitytime managementteam playerproactive