S&P Global

Client Service Associate

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts, North Carolina, Virginia • 🇺🇸 United States

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Salary

💰 $43,740 - $65,000 per year

Job Level

JuniorMid-Level

About the role

  • Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem-solving, or internal escalations.
  • Maintain professional communication with clients by email, phone, or virtual meetings.
  • Assist with incident management for any product-wide incident impacting our clients.
  • Case management using Salesforce, as well as JIRA, as our ticketing tool.
  • Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
  • Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
  • Document client interactions and share client intel and product feedback with internal stakeholders.
  • Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects.
  • Support product demonstrations for prospective clients.

Requirements

  • Bachelor's degree in relevant field
  • A positive, proactive attitude with the ability to work independently and collaboratively in teams
  • Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
  • Client Focused. Customer service and satisfaction are key priorities for the firm
  • Resourceful, committed, and able to problem-solve with limited direction
  • Excellent interpersonal, written, and verbal communication skills.
Benefits
  • Health care coverage designed for the mind and body.
  • Generous time off helps keep you energized for your time on.
  • Access a wealth of resources to grow your career and learn valuable new skills.
  • Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident managementcase managementproduct walkthroughsproblem-solvingclient supportproduct demonstrations
Soft skills
positive attitudeproactiveindependent workcollaborativegoal-orientedaction-orientedorganizational skillsmulti-taskingprioritizationinterpersonal communication
Certifications
Bachelor's degree