Director

• Improve & standardize the business processes & workflows through scalable & agile operational excellence approach, process improvement solutions across data operations cluster.
• Spotlight the efficiency improvement opportunities through process-, data-mining techniques & implement robust solutions through connecting strategic data/content objectives to cluster-specific initiatives.
• Lead & partner the evolving mechanisms, transformation program to enrich the data offering, operational standards while collaborating with external vendors, data transformation, technology, and data management teams.
• Ensures harmonization of best practices of coverage standardization & comprehensiveness, quality measurement, vendor contracts, reporting & analytics within a cluster.
• Partner with vertical Ops head to standardize the resource management, productivity measurement, quality control & governance approaches.
• Proactively collaborate with AI Ops & other Leads to implement & accomplish Ops-Tech Collaboration goals & drive the culture of “connectedness” across datasets.
• Act as ‘go-to’ person for leading, coordinating project management & governance; working closely with the Ops Leads to define the roadmap/contours of the exact responsibilities/accountabilities to drive max business value.

Director – Center of Excellence

Director, Entity & Professional Profiles