Product Manager

• The AI Product Lead will be responsible for driving the Strategy, development and implementation of innovative AI solutions, ensuring alignment with business objectives and customer needs.
• Establish and take ownership of the product vision, strategy, and roadmap for Service Enablement products, ensuring they align with both organizational objectives and customer requirements.
• Lead cross-functional teams to develop and deliver products that are impactful and scalable, effectively addressing market demands.
• Continuously evaluate and adapt the product strategy to remain responsive to changing market conditions and customer feedback.
• Collaborate with customers to gain insights into their business challenges, workflows, and objectives.
• Identify opportunities for AI (e.g., copilots, automation, predictive analytics, personalization) to deliver tangible value.
• Assess and calculate the ROI and time-to-value for AI features or solutions.
• Develop comprehensive AI solutions that encompass all stages from data sourcing to model selection, integration, and user experience.
• Collaborate with product teams, engineering, and partners to assess and establish technical feasibility.
• Construct reference architectures, proofs of concept (POCs), and demonstration environments, with a particular emphasis on platforms such as Moveworks and Aisera.
• Drive packaging, and go-to-market strategy based on customer insights and market trends.
• Assess and incorporate advanced AI capabilities, such as large language models (LLMs), autonomous agents, machine learning workflows, and AI-based decision-making frameworks.
• Partner with AI/ML research and engineering teams to create innovative features that enhance service delivery and support models.
• Stay updated on trends in AI and productivity platforms to apply relevant technologies.
• Conduct interactive workshops, pilot programs, and proof-of-value (POV) projects with customers to showcase AI capabilities and collect valuable feedback.
• Oversee the integration of AI APIs, models, and platforms into current systems to guarantee a smooth user experience.
• Develop an understanding of user personas and pain points to drive effective product design.
• Conduct market research and competitive analysis to ensure product differentiation.
• Analyse product usage data and customer feedback to optimize features and outcomes.
• Capture learnings from customer deployments and feed insights back to product teams for roadmap alignment.

AI Product Lead

Product Owner – Channels

Lead Product Manager

Product Manager