Director, Dealer Relations
S&P Global
full-time
Posted on:
Location Type: Hybrid
Location: Virtual • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Dealer Relationship Management & Retention: Lead account and revenue retention efforts with a focus on customer success and long-term engagement.
- Territory Strategy & Data-Driven Insights: Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
- Product Implementation & Training: Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
- Customer Expansion & Growth: Support regional and enterprise group needs to maximize client success and drive customer expansion.
- Team Leadership & Development: Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
- Cross-Functional Collaboration: Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
- Operational Excellence: Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.
- Customer Advocacy & Networking: Conduct ongoing reviews of customer accounts to assess and enhance product value.
Requirements
- 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
- Prior management experience leading and managing field teams
- Significant experience working with software solutions and artificial intelligence
- Strong verbal and writing communication
- Ability to develop deep consultative relationships
- Negotiate effectively, finding win win solutions with a challenger mindset
- Ability to foster a strong, positive culture as a leader
- Proactively solicit feedback
- Regularly assess individual performance and adapt your work to achieve better results
- Passionate, enthusiastic, can do attitude
- Vested interest in the company’s success.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successdata analysisproduct implementationtrainingnegotiationconsultative sellingartificial intelligencefinancial efficiencyaccount managementterritory strategy
Soft skills
team leadershipmentoringcoachingcommunicationrelationship buildingadaptabilityfeedback solicitationpositive cultureenthusiasmaccountability