Sólides

Support Analyst, Junior

Sólides

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Job Level

Junior

About the role

  • Resolve requests according to users' specific inquiries, analyzing and providing the best solution;
  • Resolve pending issues within the deadlines and quality standards established by the area;
  • Provide customer support via chat and email;
  • Promote user engagement by demonstrating the value of the platform;
  • Record support interactions according to the area's guidelines;
  • Work together with the CS (Customer Success) team to create customer support strategies;
  • Ensure excellence in customer service by following the company's playbooks and processes;
  • Assist management with predictive actions related to support, providing constant feedback on the current scenario and seeking improvements;
  • Have thorough knowledge of the solutions offered by Sólides and an understanding of HR processes and day-to-day HR activities;
  • Support immediate management on matters relevant to the area of operation by presenting and discussing problems and irregularities to inform the definition of procedures and actions to be adopted.

Requirements

  • Clear communication
  • Experience in customer support
  • Proactivity and responsiveness
  • Team player
  • Knowledge of Zendesk is desirable
Benefits
  • Meal allowance / food voucher worth R$45.00 per working day (Sólides Benefits Card)
  • Transport voucher or fuel allowance
  • Unimed health plan with co-payment, no monthly fee
  • OdontoPrev dental plan, fixed monthly fee of R$21.91
  • Therapy: partnership with Psicologia Viva - 3 free sessions per month
  • Online courses ranging from gastronomy to postgraduate (Qualifica)
  • Access to all courses from the Escola de Pessoas
  • Home office allowance of R$60.00 (Sólides Benefits Card)
  • English course (English Pass)
  • Perks (on-site manicure, balanced snack, among others)
  • Day off during your birthday month
  • TotalPass
  • Responsible Credit (Payroll-deductible loan via Sólides Benefits)
  • Childcare assistance - for mothers and fathers with children up to 3 years and 11 months
  • Assistance for a special dependent (also extended to parents)
  • Sólides Patinhas (15% discount on DogLife plans)
  • Ânima ecosystem partnership (discount on undergraduate and postgraduate courses at the group's institutions)
  • Sólides Postgraduate (70% discount)
  • Partnerships with OnHappy, Detronic and SESC
  • Super flexible dress code
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
clear communicationproactivityresponsivenessteam player