Support Analyst, Junior

Sólides

Support Analyst assisting users with solutions at Sólides, the only tech company for people management in Brazil. Managing client requests and promoting engagement with the platform.

Posted 4/13/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Resolve requests according to users' specific inquiries, analyzing and providing the best solution;
Resolve pending issues within the deadlines and quality standards established by the area;
Provide customer support via chat and email;
Promote user engagement by demonstrating the value of the platform;
Record support interactions according to the area's guidelines;
Work together with the CS (Customer Success) team to create customer support strategies;
Ensure excellence in customer service by following the company's playbooks and processes;
Assist management with predictive actions related to support, providing constant feedback on the current scenario and seeking improvements;
Have thorough knowledge of the solutions offered by Sólides and an understanding of HR processes and day-to-day HR activities;
Support immediate management on matters relevant to the area of operation by presenting and discussing problems and irregularities to inform the definition of procedures and actions to be adopted.

Requirements

What you’ll need

Clear communication
Experience in customer support
Proactivity and responsiveness
Team player
Knowledge of Zendesk is desirable

Benefits

Comp & perks

Meal allowance / food voucher worth R$45.00 per working day (Sólides Benefits Card)
Transport voucher or fuel allowance
Unimed health plan with co-payment, no monthly fee
OdontoPrev dental plan, fixed monthly fee of R$21.91
Therapy: partnership with Psicologia Viva - 3 free sessions per month
Online courses ranging from gastronomy to postgraduate (Qualifica)
Access to all courses from the Escola de Pessoas
Home office allowance of R$60.00 (Sólides Benefits Card)
English course (English Pass)
Perks (on-site manicure, balanced snack, among others)
Day off during your birthday month
TotalPass
Responsible Credit (Payroll-deductible loan via Sólides Benefits)
Childcare assistance - for mothers and fathers with children up to 3 years and 11 months
Assistance for a special dependent (also extended to parents)
Sólides Patinhas (15% discount on DogLife plans)
Ânima ecosystem partnership (discount on undergraduate and postgraduate courses at the group's institutions)
Sólides Postgraduate (70% discount)
Partnerships with OnHappy, Detronic and SESC
Super flexible dress code

ATS Keywords

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Soft Skills

clear communicationproactivityresponsivenessteam player