Sólides

Junior Retention Analyst

Sólides

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Job Level

Junior

About the role

  • Negotiate with customers who have requested cancellation, presenting the product's value proposition and proposing retention solutions.
  • Work closely with the Customer Success (CS) team to develop win-back strategies.
  • Negotiate with customers requesting plan downgrades, seeking the best solution for both the company and the customer.
  • Assist in creating campaigns focused on customer recovery (win-back).
  • Maintain thorough knowledge of Sólides' solutions and an understanding of HR processes and day-to-day HR operations.
  • Assist in collecting inputs and data on reasons for cancellation.
  • Use daily learnings to continuously improve Retention team processes: propose solutions, gather feedback, and analyze customer recovery metrics.
  • Ensure excellent customer service by following company playbooks and processes. Drive the renewal processes.
  • Keep the CRM updated with reliable, up-to-date information; share and provide customers with relevant content about the solutions.
  • Support management with predictive actions related to cancellations, offering ongoing feedback on the current scenario and seeking improvements.
  • Support direct management in matters related to your area of responsibility by identifying and discussing issues and irregularities to inform the definition of procedures and actions to be taken.

Requirements

  • Experience in sales and customer relationship management.
  • Previous experience in the role.
  • Degree in Business Management, Administration, Commercial Management and/or related fields.
Benefits
  • Meal allowance / food voucher of R$45.00 per working day (Sólides Benefits Card)
  • Transportation voucher or fuel allowance
  • Unimed health plan with copayment, no monthly fee
  • OdontoPrev dental plan, fixed monthly fee of R$21.91
  • Therapy: partnership with Psicologia Viva - 3 free sessions per month
  • Online courses ranging from Culinary to Postgraduate (Qualifica)
  • Access to all courses from Escola de Pessoas
  • Home office allowance of R$60.00 (Sólides Benefits Card)
  • English course (subject to current eligibility policy)
  • On-site conveniences (company manicure, balanced snacks, among others)
  • Birthday day off (one day off during your birthday month)
  • Totalpass
  • Responsible Credit (Sólides Benefits payroll-deductible loan)
  • Childcare allowance for parents with children up to 3 years old
  • Allowance for special dependents (also extended to parents)
  • Sólides Patinhas (15% discount on DogLife plans)
  • Ânima ecosystem partnership (discounts on undergraduate and postgraduate courses at group institutions)
  • Sólides postgraduate program (70% discount)
  • Partnerships with OnHappy, Detronic and SESC
  • Very flexible dress code.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementsales experiencedata analysiscampaign creationcustomer recovery metricsnegotiationretention strategiesHR processesCRM management
Soft Skills
customer servicecommunicationproblem-solvingcollaborationfeedback gatheringprocess improvement