About the role
- Design the patient, advocate, and partner-facing experiences.
- Own user journeys: onboarding, retention, dashboards, and outcomes reporting.
- Create the company's design system from scratch.
- Ensure consistency, accessibility, and scalability across apps.
- User Research & Testing.
- Work with founders, engineering, and clinical ops to prioritize what gets built.
- Branding.
Requirements
- 8–12+ years of product design experience, ideally Staff/Principal-level.
- Have designed 0→1 products at startups, taking them from prototype → launch → scale.
- Can move fluidly between UX strategy, service design, and pixel-level craft.
- Thrive in ambiguity: you can create clarity where none exists.
- Have a portfolio that shows systems thinking + craft (not just pretty UI).
- Comfortable working alongside engineers and PMs, influencing roadmap decisions.
- Deep empathy for patients and providers navigating complex systems.
- Bonus points if you’ve:
- Designed in healthcare, insurance, fintech, or other regulated industries.
- Worked on workflow-heavy SaaS or AI-powered products.
- Experience creating or running a design system.
- Basic comfort with front-end or no-code tools (Webflow, Framer, Retool).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product designUX strategyservice designuser researchdesign system creationprototypingscalabilityaccessibilityworkflow-heavy SaaS designAI-powered product design
Soft skills
systems thinkingempathyinfluencingclarity in ambiguitycollaborationcommunicationprioritizationcreativityproblem-solvingadaptability