Ryz Labs

Engineering Manager

• As VP of Software Development & IT, you own the entire technology function of one of our clients.
• Software development, product delivery, IT infrastructure, security, compliance, and enterprise AI strategy all roll up to this seat.
• You are the technology owner the CEO trusts to execute her vision and deliver on the product through the software and IT infrastructure that powers it.
• You lead with urgency and accountability, building the velocity of a modern software organization while protecting the reliability, security, and compliance posture the business depends on.
• Duties:
• LMA - Lead, Manage, & Hold Accountable
• Lead, mentor, and hold the Director of Engineering, Director of Product, and Director of IT & Security accountable to company standards, sprint commitments, delivery targets, and infrastructure health metrics.
• Set the tone of the Software Development department: high-velocity, AI-forward, quality-driven, and cross-functionally collaborative.
• Model company culture and core values (FLASH'D) through example, hiring, and performance management.
• Provide coaching and mentoring to direct reports and downline as necessary.
• Log performance of direct reports via the HR logging system.
• Ensure adherence to development SOPs, IT operating procedures, sprint methodology, release protocols, and security policies as documented in the company's GitBook knowledge base.
• Assess workload and resources available to determine department needs.
• Host the weekly Technology L10 Meeting.
• Host the bi-weekly Sprint Planning Meeting.
• Attend the weekly, quarterly, and annual Leadership L10 Meetings.
• Own department rocks and drive to completion.
• ENTERPRISE AI STRATEGY
• Own the company's enterprise AI strategy across software development, internal operations, sales, marketing, and client services.
• JOB DESCRIPTION
• Lead the development team — including the Director of Engineering — into an AI-forward operating model. Modernize the software development lifecycle through AI: AI-assisted coding, automated testing, AI-driven code review, and agentic workflows so the team ships faster, with higher quality, and with leverage no traditional dev org has. This is not optional; it is the future of how this department operates and the central reason this seat exists.
• Partner with the CEO and CSO to define the long-term role of AI in The Mailworks' competitive positioning and product strategy.
• Drive a culture of experimentation and continuous learning across the technology organization and the broader company, normalizing AI tooling as a standard part of how work gets done.
• Evaluate emerging AI technologies for inclusion in future product and platform strategy.
• Own AI governance, security review, and documentation standards across all AI tools, workflows, and integrations adopted by the company. All documentation is maintained in the company's GitBook knowledge base.
• Ensure AI adoption translates to measurable business outcomes: development velocity, operational efficiency, product capability, or revenue impact.
• CROSS-FUNCTIONAL LEADERSHIP & STRATEGIC PLANNING
• Collaborate with the leadership team to offer advice on what is possible within realistic timelines and oversee execution of corresponding tickets and rocks.
• Collaborate with the team to determine best methods and allocation of department resources to determine how to proceed with company initiatives.
• Provide guidance for long-term and short-term projects across all software platforms and IT infrastructure.
• Serve as the primary technology partner to Operations, Sales, Client Services, and Marketing for any software-driven, infrastructure-driven, or AI-driven initiative.
• Translate business needs into clear technical requirements and ensure the technology organization delivers against them.
• Maintain working knowledge of regulations and laws involving software development, IT, security, HIPAA, USPS regulations, and industry trends.
• Maintain a rolling 5-year technology plan covering software, infrastructure, security, and AI.
• Review, approve, and monitor third-party integrations and vendor relationships to ensure security and compliance standards are met.
• Ensure that all human resources on the team are maximized to capacity to maintain a highly functional, cost effective technology organization.
• SOFTWARE DEVELOPMENT, SPRINT EXECUTION, & SYSTEMS ARCHITECTURE
• Own the Roadmap documents for all software applications ensuring future features are scoped and considered in daily execution.
• Own sprint planning, execution, and retrospective processes across all development teams.
• Drive accountability for ticket completion, story point velocity, and release commitments.
• Ensure development resources are allocated effectively across Portal (P1, P2), JOII, and internal initiatives.
• Collaborate with the Director of Product to prioritize backlog, align roadmap to business goals, and manage scope.
• Maintain consistent development standards, code review practices, and QA integration across all sprints and developers.
• Own the creation, maintenance, and continuous improvement of department documentation in the company's GitBook knowledge base, transitioning existing Wiki content into formal, auditable procedures.
• Research emerging trends for possible inclusion in future projects.
• Oversee the overall conception, mockups, and implementation of new system features and inter-workings.
• Consult with developers to ensure the best possible methods are applied in bug fixes and feature enhancements.
• Ensure bugs submitted are triaged with in-depth discovery and corrected in a timely manner to support company workload.
• IT INFASTRUCTURE, SECURITY, & COMPLIANCE
• Own the company's IT infrastructure, security posture, and regulatory compliance programs end-to-end.
• Directly manage the Director of IT & Security, ensuring infrastructure health, network reliability, hardware lifecycle management, and helpdesk responsiveness meet company standards.
• Own the company's SOC 2 and HIPAA compliance programs, including audit readiness, evidence collection, policy maintenance, and remediation of findings.
• Own all IT, security, and compliance documentation in the company's GitBook knowledge base and ensure it remains current, auditable, and aligned with industry best practices.
• Embed security and compliance review into the sprint and release process. No deployment proceeds to production without documented compliance review.
• Train and hold engineering, product, and broader company staff accountable to secure coding standards, data-handling policies, and acceptable use policies.
• Own incident response, breach protocols, and disaster recovery planning.
• Manage vendor relationships for infrastructure, security tooling, and IT services. Negotiate contracts and ensure value delivered against cost.
• Ensure the technology organization operates within budget across software, infrastructure, security tooling, and AI investments.

VP of Software Development – IT

Video Editor

• Edit and produce video content, ensuring consistency in quality and style
• Work closely with the Head of Customer Success and experienced Video Editor, as well as families who have lost a loved one, to incorporate family photos, audio/video clips, and personalized elements into memorial keepsakes/slideshows for funerals and/or services
• Collaborate with the internal team, the CEO, and the Head of Growth to take the creative lead on editing video content for marketing/brand
• Utilize DaVinci Resolve for video editing and enhancement
• Identify patterns and establish standardized video formats for streamlined production
• Collaborate with cross-functional teams to deliver video content promptly
• Maintain organized video files and project documentation

Video Editor – DaVinci Resolve

Data Engineer

• Design, implement, and optimize data pipelines that extract, transform, and load data into Snowflake from multiple sources using Airflow and AWS services
• Build modular, well-documented dbt models with strong test coverage to serve business reporting, lifecycle marketing, and experimentation use cases
• Partner with analytics and business stakeholders to define source-to-target transformations and implement them in dbt
• Maintain and improve our orchestration layer (Airflow/Astronomer) to ensure reliability, visibility, and efficient dependency management
• Collaborate on data model design best practices, including dimensional modeling, naming conventions, and versioning strategies

Data Engineer – Data Pipelines, Modeling

Recruitment

• Identify and pursue new workforce solutions opportunities with enterprise organizations
• Build relationships with CHROs, Heads of Talent Acquisition, HR Operations leaders, and business executives
• Lead complex sales cycles from prospecting through contract negotiation and close
• Work with internal recruiting and operations teams to design customized workforce solutions
• Structure programs including Recruitment Process Outsourcing (RPO), embedded recruiting, and talent operations support
• Define engagement models, pricing structures, and delivery frameworks
• Develop long-term relationships with enterprise clients
• Identify expansion opportunities within existing accounts
• Serve as a strategic advisor on workforce and recruiting infrastructure
• Close large workforce solutions engagements and contribute to the growth of the practice
• Help establish anchor clients and long-term partnerships

CEO – AI-Driven RPO Staffing

Engineer

• Install and configure Azure Monitor, Log Analytics Workspaces, and Application Insights across multiple Azure resource types
• Configure diagnostic settings and data collection rules (DCRs) to ensure proper ingestion of logs and metrics
• Build KQL queries, Azure Monitor Workbooks, and dashboards aligned with client requirements
• Configure alerts, action groups, and intelligent alerting pipelines based on approved thresholds
• Implement Azure Lighthouse configurations for cross-subscription and cross-tenant observability
• Set up incident management tooling, alert pipelines, escalation flows, and RCA frameworks as defined by the client
• Build automated remediation workflows using Azure Automation and Logic Apps
• Configure AI-driven monitoring solutions, including anomaly detection and dynamic metrics dashboards
• Develop and deliver comprehensive documentation, including configuration guides and runbooks
• Conduct knowledge transfer sessions to enable the client team to operate all deployed solutions

Azure Observability Engineer – Build & Implementation

Salesforce Consultant

• Support discovery sessions and requirements gathering with clients.
• Assist with Salesforce configuration, automation (Flows), and solution design.
• Document workflows, use cases, and user stories for system enhancements.
• Collaborate with the delivery team to configure, test, and deploy solutions.
• Help develop and execute test cases to ensure solutions meet business requirements.
• Participate in client-facing meetings and contribute to solution demos.
• Support 'build vs. buy' analysis for third-party integrations when needed.