Customer Experience Specialist

Rythm

Customer Experience Specialist supporting Rythm’s at-home blood testing members across SMS, live chat, and email. Resolving account, billing, delivery, and lab-processing issues while improving the customer journey.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer support through various channels, including SMS, live chat, and email, while maintaining a customer-focused approach. Proficient in problem-solving, documentation, and collaboration with cross-functional teams to enhance the customer experience.

Highest-signal resume keywords

Customer Support ExperienceExcellent Written CommunicationProblem-Solving AbilitiesTime Management SkillsExperience with Customer Support Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount ManagementBilling AssistanceTroubleshootingDocumentationProcess ImprovementData AnalysisSubscription ManagementHealth Insights EducationConfidentiality Maintenance

Soft Skills

EmpathyPatienceAttention to DetailAdaptabilityCritical Thinking

Tools & Technologies

IntercomZendeskGorgias

Industry Keywords

HealthcareHealth-TechWellnessE-CommerceCustomer Experience

About the role

Key responsibilities & impact

Deliver exceptional customer support across SMS, live chat, and email
Assist customers with account management, billing questions, subscription changes, and general inquiries
Troubleshoot issues related to kit delivery, sample collection, returns, and lab processing
Educate customers on Rythm's products, testing process, and health insights platform
Resolve customer concerns with empathy, professionalism, and a solution-first mindset
Accurately document customer interactions and maintain detailed records within support systems
Identify trends, recurring issues, and process-improvement opportunities, and communicate them to leadership
Collaborate with Operations, Logistics, Product, and Marketing teams to resolve customer issues and improve the member experience
Meet performance expectations related to quality, productivity, responsiveness, and customer satisfaction
Contribute to maintaining and improving internal knowledge bases, SOPs, and customer-facing resources
Act as a customer advocate by providing feedback that helps shape product improvements and operational processes

Requirements

What you’ll need

1+ years of experience in customer support, customer experience, hospitality, healthcare, or a related customer-facing role
Excellent written communication skills with strong attention to detail and grammar
Strong problem-solving abilities and the ability to think critically under pressure
Demonstrated ability to handle multiple conversations and priorities simultaneously
Empathetic, patient, and customer-focused approach to communication
Highly organized and detail-oriented with strong time management skills
Comfortable working independently in a fully remote environment
Adaptable and eager to learn in a fast-growing startup environment
Experience using customer support platforms such as Intercom, Zendesk, Gorgias, or similar tools is a plus
Healthcare, health-tech, wellness, subscription business, or e-commerce experience is a plus
Ability to maintain confidentiality and handle sensitive customer information with professionalism

Benefits

Comp & perks

Highly competitive base salary
Meaningful equity aligned with the scope and impact of your role
Flexible, remote-first work environment
Generous Paid Time Off and company holidays
401(k)
Monthly Rythm membership with full access to at-home blood testing and personalized health insights
Healthcare with monthly premium fully covered by the business
High ownership and visibility from day one, with the opportunity to make a meaningful impact
The chance to help shape the future of personalized health and preventative care
A small, collaborative, mission-driven team that moves quickly and values great ideas regardless of title