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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Develop and execute strategies to increase revenue and strengthen relationships within the existing customer base.
- Identify opportunities for upsell, cross-sell, and renewals by understanding customer needs.
- Build and manage growth plans for strategic accounts with a focus on long-term partnerships.
- Collaborate with sales, marketing, customer success, and product teams across countries to ensure a unified approach to customer growth.
- Lead regional growth initiatives and ensure strategies are adapted to different markets.
- Represent the customer’s voice internally and provide feedback to product and marketing teams.
- Act as an expert in Semine’s commercial processes, ensuring consistency in account, process, and contract management.
- Establish best practices and contribute to improvements across the commercial life cycle.
- Work with the Customer Growth leadership team on customer expansion strategies and risk management.
- Ensure all commercial transactions comply with relevant SaaS contracts, terms, and policies.
- Support the VP Customer Growth in implementing process and policy changes to build scalability across markets.
Requirements
What you’ll need- Completed post-secondary education in business administration, marketing, or a related field.
- Minimum 3 years of experience in customer development, including contract and negotiation work; ERP partnership experience is a plus.
- Strong understanding of the SaaS industry, especially SaaS contracts and customer relations.
- Excellent communication skills in Norwegian and English, both written and spoken.
Benefits
Comp & perks- A competitive package, including salary and benefits
- Competitive bonus structure
- Tailored onboarding programs
- Solid pension and insurance packages
- A social and inclusive work environment
- Modern office facilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer developmentcontract managementnegotiationSaaS contractsupsellcross-sellrenewalsrisk managementgrowth strategiescommercial processes
Soft Skills
communicationcollaborationrelationship managementstrategic thinkingleadershipcustomer advocacyproblem-solvingadaptabilityteamworkprocess improvement