Rydoo

Senior Onboarding Manager, French Speaking

Rydoo

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
  • Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
  • Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
  • Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
  • Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts.
  • Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings

Requirements

  • Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company.
  • Fluency in French and English
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
  • Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies.
  • Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams.
  • Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success.
  • Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly.
  • Nice to have:
  • Bachelor's degree in Business Administration, Computer Science, or a related field preferred.
  • Additional fluency in Portuguese and/or Spanish,
Benefits
  • - A competitive package, including salary and benefits
  • - Meal vouchers of €8 per day
  • - #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
  • - Professional freedom and a flexible work environment
  • - Upskilling through training and coaching programs
  • - Regular company and team events
  • - Wonderful international team with more than 33 different nationalities
  • - Spectacular onboarding program for all new Rydooer’s
  • - Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
  • - Permanent contract
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScloud-based technologiestechnical aptitudetroubleshootingonboardingaccount configurationproduct trainingdocumentation developmentknowledge base creation
Soft Skills
communicationinterpersonal skillsproblem-solvingproactive mindsetcustomer-first approachadaptabilityengagementcollaboration
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Computer Science