Call Center Representative

Ryder System, Inc.

Call Center Representative for Ryder handling customer service inquiries related to breakdowns and maintenance scheduling. Responsible for communication protocols and ensuring high customer satisfaction scores.

Posted 7/29/2026full-timeRemote • Florida, Kentucky, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and issue resolution. Proven ability to enhance customer satisfaction and coordinate with multiple teams to ensure timely service delivery.

Highest-signal resume keywords

Customer ServiceIssue ResolutionCustomer Communication ProtocolCustomer Satisfaction Index (CSI)Shift Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationProblem SolvingCoordination

Certifications & Qualifications

H.S. Diploma/GED

Industry Keywords

Vehicle BreakdownService ProductivityCustomer Service Requests

About the role

Key responsibilities & impact

Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up
Improve the quality and consistency of customer communications
Drive improvement of Customer Satisfaction Index (CSI) scores
Enhance service productivity by identifying available resources through effectively following shift scheduling
Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements
Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customers

Requirements

What you’ll need

H.S. diploma/GED required
Three (3) years or more in Customer Service with issues resolution required

Benefits

Comp & perks

medical
prescription
dental
vision
life insurance
disability insurance options
paid time off for vacation
illness
bereavement
family and parental leave
tax-advantaged 401(k) retirement savings plan.