Call Center Representative – Billing & Accounting

Ryder System, Inc.

Call Center Representative supporting customers experiencing vehicle breakdowns and assisting with billing and service requests. Enhancing customer satisfaction through effective communication and resource coordination.

Posted 6/14/2026full-timeAlpharetta • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Assist customers who are experiencing a vehicle breakdown
Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
Improve the quality and consistency of customer communications and ensure customer's expectations are met
Drive improvement of Customer Satisfaction Index (CSI) scores
Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
Coordinate outside repair with vendors and customers
Effectively handle all incoming calls and follow up calls
Process customer service requests on a variety of topics for our customers.
Assist with questions related to billing, warranty, compliance paperwork, etc.
Participate in QA reviews

Requirements

What you’ll need

H.S. diploma/GED required
Three (3) years or more in Customer Service with issues resolution required

Benefits

Comp & perks

comprehensive health and welfare benefits
medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
tax-advantaged 401(k) retirement savings plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer communicationcustomer satisfactionproblem resolutionservice productivitycoordinationquality assurancefollow-upbilling assistancewarranty knowledgecompliance understanding

Certifications

H.S. diplomaGED