Collections Associate

Ryder System, Inc.

Regional Collections Associate responsible for managing collection activities and maximizing financial results. Collaborating with teams to address customer billing disputes and financial interests.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for managing all collection activities associated with a portfolio of accounts assigned regionally
Maintain communications with all customers within that portfolio
Maximize financial results through lowering Ryder's DRO (Days Revenue Outstanding)
Lower the percentage of the portfolio over 30 days delinquent
Minimize Ryder's bad debt expense
Analyze and monitor the assigned portfolio and protect Ryder's financial interests
Contact customers to solicit payment, negotiate cessation of services, and obtain information on customer deductions and billing issues
Identify root causes and work to close loops with upstream partners
Provide regular updates on receivables to Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership
Participate in projects, committees, or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing

Requirements

What you’ll need

H.S. diploma/GED required
Associate's degree preferred in business, accounting, financial or related field
Bachelor's degree preferred in business, accounting, financial or related field
One (1) year or more in commercial collections required
Two (2) years or more in accounting/financial with the H.S. Diploma required
0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required
Demonstrated knowledge of commercial collections process intermediate required
MS Office Suite intermediate required

Benefits

Comp & perks

comprehensive health and welfare benefits
medical
prescription
dental
vision
life insurance
disability insurance options
paid time off for vacation
illness
bereavement
family and parental leave
tax-advantaged 401(k) retirement savings plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial collectionsaccounts receivablefinancial analysisbillingnegotiationroot cause analysisfinancial reportingdebt managementcustomer deductionsportfolio management

Soft Skills

communicationproblem-solvingorganizational skillsinterpersonal skillsleadershipcollaborationcustomer serviceproject participationanalytical thinkingnegotiation skills

Certifications

H.S. diploma/GEDAssociate's degreeBachelor's degree