Account Customer Service Coordinator

Ryder System, Inc.

Account Customer Service Coordinator strengthening relationships with key clients in Ryder's Supply Chain Solutions. Responsibilities include managing orders and collaborating with internal departments to resolve issues.

Posted 4/28/2026full-timeNew Albany • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Build and maintain a strong working relationship with assigned client(s).
Respond timely to all inquiries from assigned client(s) via email and/or phone
Prepare, update and develop client jeopardy orders reports.
Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations.
Provide support to other departments and field locations in regard to assigned client(s).
Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues.
Provide direction, support and information to internal departments to resolve client issues
Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s).
Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Work client specific reports including open order reports, return reports and EMC reports
Provide direction to Customer Service Representative assisting assigned client(s)
Implement continuous improvement initiatives to improve service for assigned client(s)
Participate in daily operational calls and provide updates to field operations about assigned client(s).
Participate in meetings and presentations specific to assigned client(s)

Requirements

What you’ll need

H.S. diploma/GED required
Three (3) years or more in a Customer Service role or equivalent required
One (1) year or more in related Client Account Specialization preferred
Basic math skills beginner required
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Benefits

Comp & perks

Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client account specializationbasic math skillsreport preparationtrend analysiscontinuous improvement initiatives

Soft Skills

relationship buildingcommunicationproblem solvingleadershipteam collaboration

Certifications

H.S. diplomaGED