Ryder System, Inc.

Call Center Representative, Fluent in French or Spanish

Ryder System, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Alpharetta • United States

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Salary

💰 $19 per hour

About the role

  • Assist customers who are experiencing a vehicle breakdown
  • Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
  • Improve the quality and consistency of customer communications and ensure customer's expectations are met
  • Drive improvement of Customer Satisfaction Index (CSI) scores
  • Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
  • Coordinate with on-call technicians, rental counter team, and the customer’s drivers and dispatch teams to identify repair requirements and available substitute units
  • Effectively handle all incoming calls and follow up calls
  • Process customer service requests on a variety of topics for our customers.
  • Assist with questions related to billing, warranty, compliance paperwork, and etc…
  • Contribute to making the call center a great place to work
  • Display a courteous and positive attitude daily
  • Must have the ability to work 2nd/3rd shift, weekend and holidays

Requirements

  • H.S. diploma/GED required
  • Three (3) years or more in Customer Service with issues resolution required
  • Must be bilingual, and able to speak fluent French or Spanish.
Benefits
  • comprehensive health and welfare benefits
  • medical, prescription, dental, vision, life insurance and disability insurance options
  • paid time off for vacation, illness, bereavement, family and parental leave
  • tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer communicationcustomer satisfactionproblem resolutioncourteous attitudepositive attitudeshift schedulingteam coordinationbilingual communication
Certifications
H.S. diplomaGED