Call Center Representative
Ryder System, Inc.
full-time
Posted on:
Location Type: Remote
Location: Florida • North Carolina • United States
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Salary
💰 $18 per hour
About the role
- receive inbound phone calls at our call center from Ryder Platinum National Accounts
- help schedule service for truck and trailer breakdowns
- assist with service related questions
- deliver outstanding customer service
- execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling
- improve the quality and consistency of customer communications
- handle all incoming calls and follow up calls
- process customer service requests on a variety of topics
Requirements
- H.S. diploma/GED required
- Three (3) years or more in Customer Service with issues resolution required
Benefits
- comprehensive health and welfare benefits
- medical, prescription, dental, vision, life insurance and disability insurance options
- paid time off for vacation, illness, bereavement, family and parental leave
- tax-advantaged 401(k) retirement savings plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem resolutionservice schedulingfollow-upquality improvement
Certifications
H.S. diplomaGED