Operations Supervisor
Ryder System, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Alliston • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$70,000 per year
Job Level
Mid-LevelSenior
About the role
- Assist the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location.
- Accomplish results and ensure business objectives and labor requirements are met.
- Responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business.
- Responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.
- Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking, and optimization.
- Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.
- Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
Requirements
- Previous Leadership Experience
- H.S. diploma/GED required
- Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
- Demonstrated success in a Ryder role may be substituted for this requirement
- Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.
- Demonstrated success in a Ryder role may be substituted for this requirement
- Maintenance and Technical experience in a shop environment required
- Supervisory experience preferred
- Experience with a Shop Management System preferred
- Microsoft Office intermediate preferred
Benefits
- Excellent benefits package after 30 days
- 10 days of Paid Time Off upon hire
- Retirement Pension Plans DPSP, RRSP
- Stock options
- A safe, friendly and respectful working environment
- Recognized by Forbes as one of Canada's Best Employers in 2025
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
maintenance operationswork analysisplanningschedulingproductivity trackingoptimizationcustomer relationship managementissue resolutionvehicle uptimeNet Maintenance Cost per Unit
Soft skills
leadershipcustomer satisfactionproblem-solvingcommunicationteam managementorganizational skillsperformance managementadaptabilityconflict resolutiontime management
Certifications
H.S. diploma/GEDAssociate's degreeBachelor's degree