Call Center Premium Accounting Coordinator
Ryan Specialty
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
About the role
- Provide high-quality customer service to all internal and external customers via our call center.
- Independently resolve customer inquiries timely and accurately while building and maintaining strong relationships with all customer groups.
- Complete processes and maintain appropriate records according to all relevant standard operating procedures and internal controls.
- Identify trends and propose process and system improvements.
- Support the ASR Supervisor, Team Lead, Premium Accounting associates, and other functional teams with service issues and perform other tasks or projects, as needed.
Requirements
- Experience in premium accounting, customer service, brokerage, or other insurance-related function is preferred.
- Demonstrated ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency.
- Organizational skills, problem solving, analytical skills, and customer service focus.
- Ability to work in a remote team environment with a strong teamwork and communication skills.
- Must demonstrate willingness to help the larger team meet goals and responsibilities.
- Excellent oral and written communication skills and attention to detail.
- Proficiency in Microsoft Office Suite.
Benefits
- Paid time off for company holidays
- Vacation
- Sick and personal days
- Paid parental leave
- Mental health services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
premium accountingcustomer servicebrokerageinsurance-related functionsanalytical skillsproblem solvingorganizational skills
Soft skills
strong relationshipsteamworkcommunication skillsattention to detailability to manage multiple prioritiessense of urgencywillingness to help