Customer Support Specialist

RxVantage

Customer Support Specialist assisting RxVantage in enhancing medical practices’ engagement with life science resources. Providing solutions-oriented tech support with strong focus on customer satisfaction.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, chat in a timely and professional manner.
Monitor our admin database to help troubleshoot issues for customers
Accurately log all customer interactions (Issue, troubleshooting steps and resolution) in Salesforce to ensure all necessary data is documented
Direct and escalate complex issues to appropriate company personnel
Follow-up with customers to ensure issues are resolved and satisfaction is achieved
Meet or exceed established KPI’s such as response SLA’s, resolution SLA’s, CSAT, Case Quality, etc.
Stay current on product releases and known issues to ensure we accurately support and educate customers
Work cross functionally to resolve customer issues
Contribute to and maintain internal and customer facing knowledge base
Provide input to develop and refine customer support systems and processes
Adhere to attendance and schedule expectations
Other duties and responsibilities as assigned

Requirements

What you’ll need

2+ years of experience in customer or technical support
Experience working with case management or CRM platforms, Salesforce is a plus!
Bachelor's Degree or equivalent work experience
Strong troubleshooting skills and technical aptitude
Strong work ethic and relentless attention to detail
Excellent written and verbal communication skills
Desire to learn and receptive to feedback
Empathetic with a customer first mindset

Benefits

Comp & perks

Competitive Salary
100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
Short-term and Long-term Disability
Life Insurance
401k Matching
Work from Anywhere within the US
Flexible PTO
100% Paid Parental Leave
Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
Charitable donation matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingcase managementcustomer supporttechnical supportdata loggingKPI managementSLA managementCSATcase quality

Soft Skills

communicationattention to detailwork ethicempathycustomer first mindsetreceptive to feedbackdesire to learn

Certifications

Bachelor's Degree