RxVantage

Onboarding Specialist

RxVantage

full-time

Posted on:

Location Type: Remote

Location: Nevada • North Carolina • United States

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About the role

  • Conduct registration calls with medical practices to guide them through the onboarding process, ensuring they understand how to navigate the platform.
  • Set up office accounts, manage their status, and maintain data integrity within Salesforce and Outreach.
  • Present new features to both new and existing customers and activate those features in their account settings if they show interest.
  • Participate in special projects as assigned by management and collaborate with the Account Management team to optimize client engagement strategies.
  • Provide valuable feedback on practice performance, how we can improve our services, and insights into scaling our approach to manage multiple accounts effectively.

Requirements

  • 2+ years in New Client Implementation or Onboarding roles, ideally within the healthcare or pharmaceutical industries.
  • Familiarity with SaaS platforms and experience working with Salesforce, Outreach, and video conferencing tools like Zoom/Google Meet.
  • BA/BS degree or equivalent practical experience.
  • Strong communication, multitasking, and organizational skills.
  • Collaborative spirit with the ability to work independently.
  • Passion, curiosity, and a results-driven mindset.
Benefits
  • Competitive Salary
  • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA
  • Short-term and Long-term Disability
  • Life Insurance
  • 401k Matching
  • Work from Anywhere within the US
  • Flexible PTO
  • 100% Paid Parental Leave
  • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
  • Charitable donation matching
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
New Client ImplementationOnboardingData Integrity Management
Soft Skills
CommunicationMultitaskingOrganizationalCollaborationIndependenceResults-driven mindset
Certifications
BA degreeBS degree