RxSense

Senior Implementation Manager

RxSense

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

Visit company website
✨ AI Apply
Apply

Salary

💰 $90,000 - $125,000 per year

Job Level

Senior

Tech Stack

PMP

About the role

  • Lead and track the full implementation plan from initiation to deployment to ensure all deliverables and timelines are met according to the contract.
  • Facilitate kickoff meetings, discovery sessions, and status updates with clients and internal teams.
  • Collaborate with cross-functional internal teams, including Sales, Account Management and Operations; lead discovery sessions, manage ticket requests, system setup, and timeline management.
  • Serve as the primary client contact, building strong relationships, managing expectations, and resolving concerns.
  • Document action items and meeting minutes, track progress, and maintain transparent communication across all stakeholders.
  • Identify, assess, and mitigate risks during implementations; escalate issues appropriately.
  • Prepare and deliver status reports, dashboards, and executive-level presentations for both clients and internal leadership.
  • Manage and prioritize multiple concurrent implementations in a fast-paced, dynamic environment.
  • Take on stretch assignments that drive organizational growth, improve implementation practices, and expand PBM solution capabilities.
  • Provide leadership, coaching, and mentoring to junior team members, fostering professional development and strengthening overall team performance.
  • Create and foster a strong culture of engagement and collaboration with subject matter experts to ensure continued business learning.
  • Work effectively with colleagues from other RxSense operations to address and resolve issues.
  • Set work priorities without management assistance and work independently.
  • Follow established company rules and guidelines to include maintaining necessary files, records and reports; ensure quality standards are met to ensure ISO compliance.
  • Perform other duties and/or projects as required and/or directed.
  • Direct and guide cross-functional teams of subject matter experts to ensure timely and successful project delivery.
  • Serve as a PBM process and RxSense product expert, mentoring team members and reinforcing best practices.
  • Foster a high-performance culture that emphasizes accountability, engagement, and continuous improvement and collaborate across RxSense operations to address challenges, resolve issues, and drive innovation.

Requirements

  • Bachelor's degree in Healthcare Administration, Business, Pharmacy, or related field (or equivalent work experience).
  • 3 + years of experience in PBM, healthcare, or managed care enviornment.
  • 2 + years of experience in implementation or project management roles.
  • Experience with PBM systems (e.g., RxIQ Enterprise, Medispan, or internal proprietary systems).
  • Project Management certification (PMP, CAPM, etc.) preferred.
  • Experience with JIRA, Google Workspace & Microsoft Product Suite.
  • Remote position with limited travel (typically quarterly to a corporate location or as needed.)
  • Candidates within a commutable distance to one of the offices listed will be expected to commit to a hybrid in office schedule if selected.
  • Exceptional organizational skills and ability to manage multiple complex client implementations simultaneously
  • Strong PBM expertise and process knowledge
  • Ability to set work priorities without management assistance and work independently
  • Follow established company rules and guidelines including maintaining necessary files, records and reports to ensure ISO compliance