Lead Account Manager, Client Services

RXO, Inc.

Lead Account Manager for Client Services coordinating home delivery at RXO. Working with contract carriers and analyzing delivery efficiencies across North America.

Posted 6/20/2026full-timeRemote • New Hampshire, Vermont • 🇺🇸 United StatesSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
Cultivate positive working relationships with contract carriers and helpers
Use route planning software to build efficient delivery routes
Handle the dispatch of contract carriers; resolve issues throughout the day as needed
Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Requirements

What you’ll need

4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
Bachelor's degree or equivalent related work or military experience
Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications

Benefits

Comp & perks

Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO
up to 40 hours bereavement leave
up to 16 hours volunteer time
jury duty
at least 2 weeks family bonding leave
up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement
adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logisticsinventory controlmerchandise reconciliationroute planningdispatch managementoperational efficienciescustomer satisfaction analysis

Soft Skills

relationship buildingcoachingproblem solvingcommunicationteam development

Certifications

Bachelor's degree