Director, Market Operations

RXO, Inc.

Director of Market Operations at RXO handling P&L responsibility for logistics operations. Leading a team to enhance operational efficiency and customer satisfaction in North America.

Posted 5/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesLead💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement
Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
Proactively manage customer service metrics to drive an excellent customer experience
Provide guidance, training and performance management to employees while developing talent through continuous coaching
Establish and maintain effective, collaborative work relationships both internally and externally
Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results
Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

Requirements

What you’ll need

7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management
Experience performing complex analyses of data, processes, policies, procedures and/or systems
Bachelors’ degree in a business-related field (it’d be great if you also have: 10+ years of experience in the logistics and transportation industry)
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed
Strong organizational and time management skills

Benefits

Comp & perks

Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisdata analysisperformance managementlogistics managementwarehouse managementP&L managementoperational efficiencycustomer service metricscontractor procurementbusiness decision-making

Soft Skills

leadershipcollaborationcoachingcommunicationorganizational skillstime managementself-motivationsupervisioninfluencerelationship building