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RXO, Inc.

Manager, Customer Solutions

RXO, Inc.

. Lead high performing customer experience interactions through engaging, coaching and developing team members .

Posted 5/7/2026full-timeIllinois, Minnesota, North Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead high performing customer experience interactions through engaging, coaching and developing team members
  • Advance best practices and strategies to optimize customer experience and improve customer satisfaction scorecard
  • Develop and implement documented standard operating procedures, systems and methodologies to ensure best customer service practices
  • Implement quality assurance, productivity, and customer-service standards
  • Leverage data to evaluate performance trends and to make recommendations for improved service
  • Assess operational challenges and conditions to ensure employees are knowledgeable and able to effectively relay network updates to customers
  • Review daily and weekly reports, monitor service targets and respond to changes in business

Requirements

What you’ll need
  • 5 years of Sales or related experience
  • Experience with Microsoft Office, specifically advanced Excel proficiency including pivot tables, VLOOKUP, and analyzing multiple lines of data
  • Proven process improvement experience
  • Ability to work with multi-functional teams to meet goals

Benefits

Comp & perks
  • 401(k) retirement plan with up to 5% company match
  • health insurance, prescription, dental, vision, basic and supplemental life
  • short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced Excelpivot tablesVLOOKUPdata analysisprocess improvement
Soft Skills
coachingdeveloping team memberscustomer experience optimizationperformance evaluationinterpersonal communication