Manager, Operations Support – Last Mile

RXO, Inc.

. Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes .

Posted 5/7/2026full-timeRemote • Massachusetts, New Hampshire, New York, Pennsylvania, Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes
Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles
Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner
Write specifications for new developments and system enhancements
Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients
Serve as project manager for system implementations and upgrades; provide ongoing support as needed
Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support
Perform process and data modeling
Generate project ideas and solutions; implement changes within and across departments
Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes

Requirements

What you’ll need

5 years of relevant work experience
Experience leading value stream assessments and Lean improvement events (Kaizen events)
Bachelor’s degree in a related field or equivalent related work or military experience
Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball)
Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies
Experience improving business processes
Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills
A results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity
The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives

Benefits

Comp & perks

Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

continuous improvementprocess mappingdata modelingstatistical softwareLean improvementKaizen eventsbusiness process improvementproject managementsystem enhancementswarehouse management system

Soft Skills

leadershipinterpersonal skillsverbal communicationwritten communicationorganizational skillsresults-orientedsense of urgencyteamworkability to deal with ambiguitytraining and development