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Lead Account Manager, Last Mile Operations
RXO, Inc.. Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports .
About the role
Key responsibilities & impact- Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
- Cultivate positive working relationships with contract carriers and helpers
- Use route planning software to build efficient delivery routes
- Handle the dispatch of contract carriers; resolve issues throughout the day as needed
- Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
- Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
- Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
- Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)
Requirements
What you’ll need- 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
- Bachelor's degree or equivalent related work or military experience
- Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
Benefits
Comp & perks- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logisticsinventory controlmerchandise reconciliationroute planningdispatch managementoperational efficienciescustomer satisfaction analysis
Soft Skills
relationship buildingcoachingproblem solvingcommunicationteam development
Certifications
Bachelor's degree