Collections Analyst

RXO, Inc.

Analyst managing cash flow and collections for high revenue accounts at RXO. Coordinating with cross-functional teams to resolve issues and enhance customer payment status.

Posted 4/16/2026full-timeGuadalajara • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage high revenue accounts by analyzing and resolving issues driving delinquency.
Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
Work with cross-functional departments for resolution on root causes.
Responsible for the resolution and management of outstanding invoices and delinquent accounts.
Audits and analyzes aging reports, tracking collection efforts.
Reconcile accounts on a routine basis to ensure credits and payments align with invoicing.
Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.
Leverage collection software, Oracle financial system, Transportation Management system(s) and Microsoft Excel (including pivot tables and v-lookups) Prepare for, schedule and/or conduct meetings with internal and/or customer contacts.

Requirements

What you’ll need

Bachelor’s degree in business administration or related field, e.G. Finance, Accounting, International Business, etc.
>3 years of cash applications, billing, and commercial account receivable experience
Ability to interpret contracts and research data to determine the root cause of issues
Above-average proficiency with Microsoft Office, including advanced Excel skills (V-Lookup, Pivots, etc.), Oracle, HighRadius, GetPaid systems
Ability to prioritize and manage multiple responsibilities and changing priorities.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash applicationsbillingcommercial account receivabledata analysisroot cause analysisaccount reconciliationcollection effortscontract interpretationadvanced Excel skillsinvoicing

Soft Skills

problem-solvingcommunicationprioritizationtime managementcross-functional collaboration

Certifications

Bachelor’s degree in business administrationBachelor’s degree in financeBachelor’s degree in accountingBachelor’s degree in international business