RXO, Inc.

Collections Analyst

RXO, Inc.

full-time

Posted on:

Location Type: Office

Location: Guadalajara • Mexico

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Tech Stack

Oracle

About the role

  • Manage high revenue accounts by analyzing and resolving issues driving delinquency.
  • Handle customer, sales, pricing, billing, invoicing, and other Order to Cash-related escalations.
  • Review and comprehend customer specific billing requirements, billing methods, payment methods, and payment trends.
  • Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data, and determining root causes.
  • Work with cross-functional departments for resolution on root causes.
  • Responsible for the resolution and management of outstanding invoices and delinquent accounts.
  • Audits and analyzes aging reports, tracking collection efforts.
  • Reconcile accounts on a routine basis to ensure credits and payments align with invoicing.
  • Prepare clear and concise communications to engage with customers and internal parties to resolve and collect delinquent invoices and account issues.
  • Leverage collection software, Oracle financial system, Transportation Management system(s) and Microsoft Excel (including pivot tables and v-lookups) Prepare for, schedule and/or conduct meetings with internal and/or customer contacts.

Requirements

  • Bachelor’s degree in business administration or related field, e.G. Finance, Accounting, International Business, etc.
  • >3 years of cash applications, billing, and commercial account receivable experience
  • Ability to interpret contracts and research data to determine the root cause of issues
  • Above-average proficiency with Microsoft Office, including advanced Excel skills (V-Lookup, Pivots, etc.), Oracle, HighRadius, GetPaid systems
  • Ability to prioritize and manage multiple responsibilities and changing priorities.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash applicationsbillingcommercial account receivabledata analysisroot cause analysisaccount reconciliationcollection effortscontract interpretationadvanced Excel skillsinvoicing
Soft Skills
problem-solvingcommunicationprioritizationtime managementcross-functional collaboration
Certifications
Bachelor’s degree in business administrationBachelor’s degree in financeBachelor’s degree in accountingBachelor’s degree in international business