RXO, Inc.

EDI Analyst

RXO, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Marietta • North Carolina • United States

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Job Level

Junior

Tech Stack

SOAP

About the role

  • Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system
  • Research root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time
  • Work with business, customers, carriers and third parties to intake and prioritize EDI fixes and enhancements
  • Design, write requirements, help the offshore developer to develop, test and implement EDI solutions to meet complex enhancement requests from trading partners and RXO business teams
  • Review open EDI items with business teams via daily/weekly calls
  • Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
  • Train internal business colleagues on EDI and EDI systems when required
  • Foster teamwork and motivate others for success
  • Complete additional small projects and assignments as required

Requirements

  • Bachelor's degree or equivalent related work or military experience
  • 1 year of technical experience in applications support or program/project management
  • Client-facing customer service experience
  • Effective communication skills, both verbal and written
  • Experience mapping in IBM Sterling B2Bi and IBM Sterling File Gateway
  • Experience in setting up AS2, SFTP in IBM Sterling B2Bi and IBM Sterling File Gateway
  • Experience in the logistics or supply chain industry
  • 2 or more years EDI and/or TMS application support experience
  • 3 or more years of business analysis experience in API web service integration, development and strategy with SOAP and REST APIs
  • Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12 and WSDL
  • Experience working on cross-functional teams
  • Knowledge of Scrum/Agile or Kanban methodologies
  • High level experience and familiarity with Dell Boomi
Benefits
  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement plan with up to 5% company match
  • Pre-tax accounts to help streamline eligible expenses
  • Company-paid disability and life insurance
  • Employee Assistance Program (EAP)
  • Career and Leadership Development Programs
  • Paid time off, company holidays, and volunteer days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EDI supportapplications supportprogram managementbusiness analysisAPI integrationSOAPRESTmappingintegration formatsDell Boomi
Soft Skills
effective communicationclient-facing customer serviceteamworkmotivationproblem-solvingroot cause analysistrainingprioritizationcollaborationadaptability
Certifications
Bachelor's degree