RxBenefits, Inc.

Account Manager

• Identifies client requirements, determines schedule availability, promotes services, defines process and related materials, provides quotation & contracts, acquires customer paperwork, mediates process, resolves issues, communicates job status, obtains personalization signs-offs and performs customer required data audit.
• Plays major advisory role by providing client consultation on service and industry fundamentals; list presorting; key mail-piece design elements and materials; Hosts and/or participates in facility tours.
• Responsible for understanding the Client’s organization & structure, knowing the Client’s product/services and staying aware of Client news and changes. Maintain and update Client record with changes. Communicates, monitors and assures proper billing procedures.
• Establishes and promotes goodwill with customer. Reviews client history and contacts customer as a follow-up activity.
• Accountable for accurate and timely preparation of orders; initiates work orders for implementation, produces the expected reports, oversees, creates and/or assembles job packets, facilitates and generates data processing work order, coordinates receipt of data, audits and updates.
• Lead contact and day-to-day administrator responsible for assigned clients with SAE. Highly engaged with the client and SAE from the transition of the client from Business Development, through the implementation process and throughout the client lifecycle. Ensure all client and account information entered in Sales Force and DataNet is accurate and up-to-date. Maintains effective relationships with client contacts. Interprets plan rules to ensure compliance with plan documents and summary plan descriptions (SPD) or summary or benefits (SOB). Analyzes utilization reports and assists SAE in recommending benefit plan changes. Submits plan change requirement for assigned clients in coordination with SAE. Prepares and reviews written communications. Prepares renewal spreadsheets and letters. Prepares claims experience reports and renewal projections. Request and summarize proposals from insurance companies. Prepare benefit summaries for current and recommended plan changes. Leads special projects as needed. Maintains an ongoing effort to manage current benefit trends and legislated requirements and programs. Prepares and assure accuracy on audits, census data and quoting. Researches and resolves client issues. Supports SAE with research and client problem resolution. Attends and participates telephonically in the client reviews (on pre-determined schedule) to support SAE in documenting notes and assisting with follow-up items. Set priorities for analytical work in order to meet deadlines. Perform technical analysis of group insurance contracts and financial arrangements. Evaluate renewals for fairness and accuracy. Maintain necessary commissions for all plans and Brokers (as necessary). Participate in Best and Final presentations as needed. Think creatively to meet client needs and solve problems. Prepare and send out confirmation letters. Make regular service/relationship calls to clients. Preparation of basic to moderately complex reports deemed necessary by SAE, RxBenefits Senior Leadership and or broker. Communicate to our clients “Our Value-Added Service”. Meet or exceed Team and departmental goals established by the Director/VP. Assist with keeping department materials, contacts, intranet, etc. up to date. Assist with the development of job aids, training materials, etc. Present a positive image in and out of the office to fellow employees, members, providers, and the community. All other assigned duties.

Account Manager, Pharmacy Benefit Management

Content Writer

The Writer/Content Creator will create marketing assets for the RxBenefits Marketing team, under the supervision of the Director of Marketing Communications. Projects may include toolkits, white papers, ebooks, ads, videos, infographics, social media campaigns, marketing emails, case studies, newsletters, event collateral, sell sheets, presentations, and more. The ideal candidate is a skilled storyteller adept at marketing, brand-building, and persuasive communication, who can nimbly adapt to diverse audience personas and content needs. This role will collaborate closely within the Marketing team, across the RxBenefits Communications & Marketing team, and with various stakeholders across the company. A successful candidate will educate, inform, and excite audience segments including, but not limited to, benefits advisors (brokers), HR leaders, hospital and health system pharmacists, private equity partners, collective bargaining units, and third party administrators to drive sales leads, help support and retain clients, and champion RxBenefits’ mission to be a force for good in the pharmacy benefits space. Essential Job Responsibilities Include: Create copy for websites, newsletters, graphics, sales collateral, emails, social media posts, downloadables, video scripts, and more Develop content ideas in collaboration with strategic marketing, communications, graphic design, social media, multimedia, and subject matter experts across the company. Lead the creation and production of content to support cohesive marketing campaigns Review and/or edit copy or content, as needed Collect and integrate feedback from diverse stakeholders within the Marketing & Communications team and across RxBenefits Cultivate knowledge and familiarity with the pharmacy benefits industry and RxBenefits’ unique differentiators All other duties as assigned

Required Skills / Experience: 3-5 years in a content development role A portfolio of diverse content samples showing skills and experience Excellent writing and editing skills in English Strong understanding of AP style Basic understanding of creative messaging principles and best practices Ability to read and follow creative briefs Ability to take feedback and make necessary changes Strong communication and collaboration skills

Account Manager, Pharmacy Benefit Management

Writer / Content Creator