Service Desk Analyst I

RxBenefits, Inc.

Service Desk Analyst providing technical support and customer service for hardware/software and applications. Handling user inquiries and troubleshooting issues to ensure efficient operations.

Posted 7/21/2026full-timeBirmingham • Alabama • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for hardware and software, ensuring excellent customer service and effective communication. Proficient in troubleshooting complex issues and utilizing help desk software for tracking and resolution.

Highest-signal resume keywords

Helpdesk SupportTechnical SupportMS Office 365Windows 10Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingPC ImagingSoftware SupportHardware SupportAsset Tracking

Soft Skills

Excellent CommunicationInterpersonal SkillsCustomer Interaction

Tools & Technologies

Help Desk SoftwarePhone SystemsPrintersIPhones

Industry Keywords

End User SupportRemote SupportTechnical Documentation

About the role

Key responsibilities & impact

Answer first and second level support questions and escalate the rest to senior resources
Provide excellent customer service
Provide technical support for hardware/software
Provide support for end users on internally used applications
Provide remote telephone support
Use help desk software to document problems and track them until resolution
Provide management with information regarding support activities
Troubleshoot complex software/hardware problems and provide solutions
Track corporate assets

Requirements

What you’ll need

At least two (2) years of relevant experience with helpdesk or PC support related tasks
Excellent written and verbal communication skills, with an excellent telephone manner
Strong interpersonal skills and ability to interact with people at all levels
Experience with MS Office 365 (including Outlook), Windows 10, phone systems, iPhones, PC imaging and deployment, printers, etc.

Benefits

Comp & perks

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1995 ⚕️ Healthcare Insurance 💳 Fintech 🤝 B2B 💰 Private Equity Round on 2020-12 Healthcare Insurance
Fintech
B2B RxBenefits, Inc. is a company that specializes in providing innovative pharmacy benefits solutions to employers and their employees. They focus on optimizing the management of prescription drug plans to reduce costs and improve health outcomes. Through advanced analytics and personalized member support, RxBenefits aims to transform the pharmacy benefits experience for their clients.