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Director, Client Engagement – Strategy
RxBenefits, Inc.Director managing account engagement and strategy while leveraging AI tools in healthcare services. Responsible for client relationships, operational efficiency, and team development in a dynamic environment.
About the role
Key responsibilities & impact- Responsible for leading a Manager of Account Management and a team of Strategic Account Executives
- Develop and manage talent: Identify the skills and performance criteria necessary for success across a variety of roles and manage staff to meet and exceed these standards
- Assist in creating career-building development plans for staff
- Coach and mentor Strategic Account Executives and Manager of Account Management
- Assist Vice President of Client Engagement in yearly strategic planning and execution of the plan
- Strategize to develop ways to increase client satisfaction and preserve loyalty and market share
- Embed AI tools into daily workflows
- Establish AI-enhanced operating rhythms
- Continuously evaluate emerging AI capabilities
- Coach and upskill the Client Engagement team on effective, responsible use of AI tools
- Conduct meetings with account teams and EBC firms to discuss BOB utilization, market updates, obstacles and dynamics
- Ensure Client Engagement standards, methods, and procedures are followed
- Evaluate team’s performance against KPI’s
Requirements
What you’ll need- Bachelor’s Degree required
- Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry; Customer-facing leadership and account relationship strategy experience
- Demonstrated experience leveraging AI tools, CRM platforms, or digital workflow automation to improve team performance and operational efficiency
- Capable of interfacing well at all levels within a large organization and client base
- Project management, planning, and organizational skills
- Excellent verbal and written communication skills
- Excellent organization, motivation, leadership and interpersonal skills
- High energy, with a strong ‘can do’ attitude
- Thrives in a dynamic, fast paced environment with many simultaneous projects
Benefits
Comp & perks- Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1995 ⚕️ Healthcare Insurance 💳 Fintech 🤝 B2B 💰 Private Equity Round on 2020-12 Healthcare Insurance
- Fintech
- B2B RxBenefits, Inc. is a company that specializes in providing innovative pharmacy benefits solutions to employers and their employees. They focus on optimizing the management of prescription drug plans to reduce costs and improve health outcomes. Through advanced analytics and personalized member support, RxBenefits aims to transform the pharmacy benefits experience for their clients.
ATS Keywords
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Hard Skills & Tools
AI toolsCRM platformsdigital workflow automationproject managementKPI evaluation
Soft Skills
leadershipcoachingmentoringcommunicationorganizational skillsinterpersonal skillsmotivationadaptabilitystrategic planningclient satisfaction
Certifications
Bachelor's Degree