Implementation Manager

RxBenefits, Inc.

Implementation Manager overseeing multiple client projects and ensuring their success at RxBenefits. Responsible for client relationships and project execution with a focus on quality and efficiency.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $67,200 - $84,000 per yearWebsite

About the role

Key responsibilities & impact

Take full responsibility for overseeing multiple client projects simultaneously that are at different phases.
Ensure all project deliverables, owners, start dates and due dates are accurate in project plan.
Maintain organized, detailed and accurate project documentation.
Actively maintain lines of communication with Account Management, Business Development, other internal departments, and all stakeholders throughout the client project lifecycle, including status reports on project milestones, scope changes, risks, and actions.
Ensure resource availability and proper allocation for each project.
Proactively identify risk, communicate with all stakeholders and take appropriate steps to mitigate.
Facilitate team meetings, documenting actions, and following up on deliverables.
Establish and build relationships with broker partners and clients, creating a foundation of trust and superior customer service, upon which the Account Management team can build.
Provide superior service at all times, including busy periods, while managing tight deadlines.
Follow established project management methodologies and best practices, ensuring consistency and quality in project execution.
Meet Key Performance Indicator goals and other performance metrics as defined by Client Onboarding leadership and department.
Provide input on process improvements based on project experiences, contributing to the refinement of project management practices.
Lead process improvement initiative projects during non-peak months and provide readouts.
Act as Implementation expert in finalist meetings with potential brokers and clients.
Demonstrate a wide degree of creativity and latitude, with minimal oversight.
Ensure C3 cases meet the requirements of the 5 Why Methodology analysis.
Act as a SME resource to help Implementation Teams prepare for Intro and PDX calls.
Act as a Change Champion and exude positivity towards change management to foster acceptance amongst the team.

Requirements

What you’ll need

3+ years of benefit implementation or project management experience.
Proven success in a client-facing position.
Strong facilitation skills that will drive the project outcome to exceed customer expectations.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
Exceptional partner in collaboration with others.
Process-minded individual who understands the importance of following a consistent process to maximize efficiency & quality.
Solid organizational skills including time management, precise attention to detail, and ability to manage multiple competing priorities effectively in a dynamic environment.
Sense of urgency necessary to meet goals, objectives, and deadlines.
Excellent interpersonal and human relations skills; able to work collaboratively with people at all levels of the organization.
Excellent written, verbal and presentation skills; able to communicate technical concepts to non-technical personnel.
A passion for learning and a willingness for taking on new challenges.
Ability to make both routine and difficult decisions in a fast-paced, high stress environment.
Bachelor’s degree preferred.
Employee benefits experience a plus.
Experience with project management software desired.

Benefits

Comp & perks

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1995 ⚕️ Healthcare Insurance 💳 Fintech 🤝 B2B 💰 Private Equity Round on 2020-12 Healthcare Insurance
Fintech
B2B RxBenefits, Inc. is a company that specializes in providing innovative pharmacy benefits solutions to employers and their employees. They focus on optimizing the management of prescription drug plans to reduce costs and improve health outcomes. Through advanced analytics and personalized member support, RxBenefits aims to transform the pharmacy benefits experience for their clients.

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Hard Skills & Tools

project managementbenefit implementationprocess improvementrisk managementproject documentationKPI management5 Why Methodologyfacilitationtime managementattention to detail

Soft Skills

client-facingcollaborationorganizational skillsinterpersonal skillscommunication skillscreativitysense of urgencydecision makingadaptabilitycustomer service