Ensures that correct processes, methodologies, and risk assessment are used on all projects.
Using revenue forecasting and sales pipeline data, defines and executes Project Management staffing and cross-training plans such that trained resources are available as needed and capacity is efficiently utilized.
Monitors process performance against profitability, on-time delivery, and quality targets.
Proactively identifies risks to ensure attainment of targets and engages cross functionally to mitigate risks.
Owns the operational component of the client relationship, ensuring that client requirements are captured and upheld.
Leads and participates in client meetings, status updates, and Quarterly and other Business Reviews.
Actively manages any reported deficiency in RWS deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management.
Ensures timely and professional completion of root cause investigations, resolution, effectiveness verification, and client-facing CAPA reports.
Participates in RFP responses for new opportunities and client-facing bid defense meetings.
Partner with key stakeholders to be informed as appropriate regarding critical account activities, potential threats and opportunities, and recommends appropriate actions.

Requirements

Four-year college/university degree in Business, Linguistics, Social or Applied Sciences, or other related field.
More than five years demonstrated experience coordinating complex projects within the localization or translation industry.
Experience in Life Sciences or Linguistic Validation is strongly desired.
Successful customer service/account management experience, generally a minimum of six years, including at least five years’ experience within the translation industry.
Demonstrated successful leadership or mentoring experience, minimum of four years.
Advanced computing skills, including experience with translation management systems, CAT tools and AI-assisted productivity tools.
PMP Certification a plus.
Verbal and written fluency in at least one foreign language a plus.

Benefits

Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
401(k) Retirement plan with company match.
Company-wide agile work policy with flexible work arrangements.
Opportunities for training, professional development, and personal growth.
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk assessmentrevenue forecastingsales pipeline managementroot cause investigationCAPA reportinglocalizationtranslationcustomer serviceaccount management

Soft Skills

leadershipmentoringcommunicationcross-functional collaborationproblem-solvingstakeholder engagementorganizational skillsclient relationship managementproactive risk identificationstatus reporting

Certifications

PMP Certification