Lead the end-to-end delivery strategy for all TrainAI programs supporting the strategic client.
Serve as the executive delivery owner, setting long-term direction and ensuring alignment with the client’s priorities.
Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support.
Act as the senior point of contact for the client’s program, product, engineering, procurement, and quality teams.
Lead QBRs, strategic planning discussions, and executive-level communications.
Build multi-level relationships that position RWS as a trusted strategic partner.
Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved.
Own P&L for the strategic client’s account, including revenue forecasting, profitability, pricing models, and cost management.
Lead and mentor Program Managers, Senior PMs, and delivery teams supporting the strategic client across multiple locations.

Requirements

10+ years in program, operations, or delivery leadership roles, including managing large global accounts.
Experience working with hyperscale technology clients (strongly preferred).
Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations.
Proven success overseeing multi-stream, fast-paced, complex programs with distributed teams.
Strong financial and commercial acumen, including P&L ownership and contract management.
Exceptional communication, stakeholder management, and negotiation skills.
Proficiency with program and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com).

Benefits

Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
401(k) Retirement plan with company match.
Company-wide agile work policy with flexible work arrangements.
Opportunities for training, professional development, and personal growth.
Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AIMLdata operationsprogram managementoperations leadershipdelivery strategyfinancial acumenP&L managementcontract managementperformance metrics

Soft Skills

communicationstakeholder managementnegotiationleadershiprelationship buildingmentoringstrategic planningexecutive communicationalignmentteam management