RWS Group

Linguistic Services Manager

RWS Group

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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About the role

  • Provide linguistic services to the production team, supply chain team, and the customer
  • Work with supply chain team in recruitment efforts (evaluating suitability of candidates; onboarding successful candidates, etc.)
  • Manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, etc.)
  • Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages, investigate and compile RCA/CAPAs, locale/geo-specific recommendations, LLM-related tasks, etc.)
  • Proactively analyze quality trends across locales/content types/teams; plan, implement & own improvement plans
  • Provide training to translators and other linguistic stakeholders

Requirements

  • Linguistic education is a must or equivalent working experiences
  • Min. 3 years working experience (ideally in a customer/client facing role in quality management, with a background as translator/editor)
  • Perfect command of spoken and written English
  • Native level of one other language besides English
  • Confident using Microsoft Office software (Excel, Word, PowerPoint)
  • Experience working with CAT tools (Trados, Phrase etc.)
  • Strong coordinating and communication skills (providing training, communication with customers, relaying difficult feedback to linguists)
  • Must be capable of working in fast-paced, dynamic environment with frequent changes in process & systems
  • Strong aptitude for multi-tasking & prioritization
  • Ability to follow complex, detailed instructions
  • Strong sense of accountability – the quality team drive and own quality results
  • Attention to detail
  • Analytical mindset & advanced problem-solving skills
  • Focus on quality and service delivery
Benefits
  • RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
linguistic servicesquality management methodologiesRCACAPAlanguage asset developmentquality reportingvendor trainingCAT toolsTradosPhrase
Soft skills
strong coordinating skillscommunication skillsmulti-taskingprioritizationattention to detailanalytical mindsetadvanced problem-solving skillsaccountabilitytrainingcustomer communication