Live Chat Specialist – Entry Level

Rutjens Construction

Remote Live Chat Specialist for Rutjens Construction assisting clients through live chat. Addressing inquiries and ensuring customer satisfaction with technical and service-related support.

Posted 6/24/2026full-timeRemote • New York • 🇺🇸 United StatesEntry Level💰 $45 - $60 per hourWebsite

About the role

Key responsibilities & impact

Engage with clients through live chat, addressing their inquiries and concerns in a timely and professional manner
Provide accurate and detailed information about our services, products, and company policies
Troubleshoot technical issues and provide appropriate solutions
Collaborate with other team members to resolve complex customer issues
Maintain a high level of customer satisfaction by building rapport and providing excellent service
Keep detailed records of customer interactions and transactions
Continuously improve customer service skills and knowledge of the construction industry

Requirements

What you’ll need

High school diploma or equivalent
Previous customer service experience is preferred but not required
Excellent written and verbal communication skills
Strong problem-solving and critical thinking abilities
Ability to multitask and work in a fast-paced environment
Basic knowledge of construction terminology is a plus
Proficient in using live chat software and other computer applications
Must have a reliable internet connection and a quiet workspace at home

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencetroubleshootingproblem-solvingcritical thinkingmultitaskinglive chat softwarecomputer applicationsconstruction terminology

Soft Skills

communication skillsprofessionalismcustomer satisfactionbuilding rapportteam collaborationattention to detail

Certifications

high school diploma