Accounts Customer Support Assistant

Ruth Miskin Training

Accounts Customer Support Assistant supporting UK schools with customer queries, invoicing, reconciliations, and financial administration. Hybrid London role using Xero, Freshdesk, Excel, and other accounting systems.

Posted 8/11/2026full-timeLondon • 🇬🇧 United KingdomJunior💰 £28,000 - £28,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer support and administrative tasks, with a strong focus on accuracy in financial data management and compliance with GDPR. Capable of utilizing accounting software like Xero and ticketing systems such as Freshdesk to enhance operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceXero ProficiencyFreshdesk ExperienceAttention to DetailGDPR Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount ReconciliationFinancial Record MaintenanceInvoice ManagementMicrosoft Office ProficiencyData InvestigationDiscrepancy ResolutionAdministrative TasksTicketing System UsageAccounting Software Knowledge

Soft Skills

Strong Communication SkillsRelationship-BuildingOrganizational SkillsProblem-SolvingInitiative

Industry Keywords

GDPR ComplianceUK Education SystemFinance Department ExperienceCustomer ServiceAdministrative Role

About the role

Key responsibilities & impact

Provide prompt and professional customer support to clients via email and phone
Investigate customer queries and information thoroughly using Xero and other relevant systems
Use and comply with the company’s ticketing systems, such as Freshdesk
Keep up to date with changes to systems and flag issues to the Finance Manager
Review automated invoices and quotes for accuracy and completeness before issuing
Correct invoice and quote errors after issuing when necessary
Assist with account reconciliation and maintain accurate financial records
Contact clients regarding credits or overpayments and resolve discrepancies promptly
Ensure invoices are paid on time according to company payment terms
Assist the team with processing company bills and receipts
Understand, maintain, and manage the company’s accounting systems
Protect confidential information and ensure GDPR compliance
Complete general administrative tasks, update documentation, and meet scheduled deadlines
Undertake other reasonable work of a similar level as requested by the Finance Manager or Director of Operations

Requirements

What you’ll need

At least 1 years' experience in a customer service, customer support, or administrative role
Strong communication and relationship-building skills
Ability to resolve enquiries accurately and efficiently
Excellent telephone and email manner
High level of accuracy and attention to detail when handling customer and financial data
Good organisational skills and ability to prioritise workloads and manage multiple tasks
Proficiency in Microsoft Office, including Excel
Ability to follow established processes, investigate issues, and resolve discrepancies using sound judgement
Ability to work independently, use initiative, and contribute positively within a team
Desirable: experience using accounting software or booking platforms such as Xero and Stripe
Desirable: experience in an administrative customer support role in a finance department
Desirable: knowledge of the UK education system
Desirable: experience using a ticketing system for high volumes of emails, such as Freshdesk
Ability to work 8.30am to 5pm, with one unpaid lunch hour
Understanding and compliance with GDPR requirements

Benefits

Comp & perks

Full-time, permanent employment
Hybrid working arrangement
Real Living Wage compensation of £28,860 per annum if located in the qualifying London area
TestGorilla task for applicants being considered for interview
Reasonable adjustments available for the application or interview process
Inclusive workplace culture
Confidential and anonymous EDI monitoring process