Customer Success Manager – Permanent / Freelance
RusHour.io
full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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Salary
💰 €35,000 - €40,000 per year
About the role
- Your role is to provide exceptional service to our clients by answering questions and finding solutions to issues related to our products and services.
- You will make an everyday impact by supporting our diverse restaurant clients and partners.
- You will deliver outstanding assistance and support to our restaurant partners, from onboarding new clients to helping them take ownership of our tools.
- You will handle incoming requests and always strive to create a positive experience for each customer.
- You will help document our internal processes to streamline the client onboarding journey.
- You will participate in selling products or services that may better meet customer needs.
Requirements
- You have excellent organizational skills, enjoy understanding client data, and adhere to internal processes.
- You can quickly adapt to your environment and are proactive in proposing improvements.
- You have excellent verbal and written communication skills.
- You are seeking a role that offers learning and growth opportunities and are highly motivated to exceed your targets without fear of failure.
- Bonus: You are familiar with the restaurant industry.
Benefits
- Join an ambitious team in the FoodTech sector during a period of change and growth.
- Make a direct impact on the performance and daily operations of the restaurateurs we support.
- Work with a market-leading SaaS product and a diverse, exciting set of clients and partners.
- Receive an attractive compensation package that recognizes your impact on the business.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
organizational skillsverbal communicationwritten communicationadaptabilityproactivecustomer serviceproblem-solvingmotivationtarget-orientedprocess documentation