Customer Success Engineer

runZero

Customer Success Engineer supporting technical needs and deployments for mid-market customers at runZero. Collaborating with various teams to enhance customer success processes and product documentation.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityLinuxMacOSTCP/IP

About the role

Key responsibilities & impact

Coordinate and assist in the deployment of the runZero Platform for assigned customers
Guide technical conversations to align platform features and functionality with the specific business needs of your customers
Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers
Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing
Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement
Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering
Develop custom integrations and automation scripts to support customer needs

Requirements

What you’ll need

Working knowledge of the OSI model, TCP/IP, and network protocols (e.g. SSH, SNMP, HTTP)
Foundational knowledge of cybersecurity concepts, such as attack surface management, endpoint protection, and vulnerability management
Comfort working with Linux or macOS command line interfaces
Strong analytical and problem-solving skills (must be able to find answers to technical questions through manual testing, review of code, and documentation)
Foundational knowledge in at least one programming language and a strong desire to build upon this skill set
The ability to clearly explain technical concepts to both technical and non-technical stakeholders
Strong interpersonal skills with the ability to "read between the lines" of customer feedback to identify underlying needs.

Benefits

Comp & perks

Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
401(k): We match 4% of 401(k) contributions
Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
Paid parental leave: We offer 12 weeks of paid parental leave
Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
And more!

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Hard Skills & Tools

OSI modelTCP/IPnetwork protocolsSSHSNMPHTTPcybersecurity conceptsLinux command linemacOS command lineprogramming language

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscustomer advocacytechnical explanationfeedback analysisrelationship buildingengagementdocumentation