Runware

Technician

• Assemble aluminum rack structures and internal mechanical assemblies following technical drawings and work instructions.
• Install, position, secure, and anchor hardware components within rack systems.
• Use hand and power tools safely and accurately, including screwdrivers, torque wrenches, and fastening equipment.
• Verify the alignment, rigidity, and overall quality of mechanical assemblies before validation.
• Install and handle sensitive electronic devices, sensors, and peripheral components with appropriate ESD precautions.
• Route, secure, organize, and label power and data cabling according to wiring diagrams and internal standards.
• Perform electrical connections between equipment and the main electrical distribution system.
• Ensure clean cable management and compliance with quality and safety requirements.
• Follow assembly procedures, engineering documentation, and quality control processes.
• Perform visual inspections and basic functional checks throughout the assembly process.
• Report assembly issues, missing parts, or design inconsistencies to the engineering team.
• Maintain a clean, organized, and safe working environment.
• Respect ESD, electrical, and workplace safety procedures at all times.

Production Technician

Support Engineer

• We're looking for a **Senior Technical Support Engineer** to become a technical extension of our Engineering team.
• This is not a traditional customer support role.
• You'll investigate complex API and infrastructure issues, help engineers reproduce difficult bugs, improve developer experience, build automation, and continuously raise the quality and efficiency of our technical support function.
• We have a strong preference for engineers who naturally integrate AI into their daily workflow—not simply as a writing assistant, but as a practical engineering tool for investigation, automation, documentation, analysis, and operational improvement.
• Beyond solving customer issues, you'll help build a modern, AI-native support function that scales alongside the company.**
• **What this person will do**Deep technical investigation**
• - Investigate complex platform, infrastructure, and API issues using logs, metrics, traces, dashboards, and debugging tools.
• - Troubleshoot REST APIs, HTTP requests, authentication, JSON payloads, SDKs, webhooks, and distributed systems.
• - Reproduce difficult production issues and work closely with Engineering to identify root causes and validate fixes.
• - Support customers during complex technical investigations, escalations, and production incidents.
• **Improve developer experience**
• - Identify recurring issues and proactively improve tooling, monitoring, documentation, and customer self-service.
• - Create and continuously improve troubleshooting guides, internal playbooks, developer documentation, and knowledge base content.
• - Help identify opportunities to simplify developer workflows and reduce customer friction.
• **Build scalable support operations**
• - Design and improve internal tooling, automations, and operational workflows.
• - Drive adoption of AI-assisted workflows that improve investigation speed, documentation quality, operational efficiency, and overall developer support.
• - Continuously improve support processes in close partnership with Engineering as the company scales.

Senior Technical Support Engineer

DevOps Engineer

• Own and improve the reliability, availability and performance of critical production services across the Runware platform
• Define and evolve our reliability practices, including SLIs, SLOs, alerting, observability and production-readiness standards
• Investigate complex production issues across distributed systems, APIs, networking, queues, databases and GPU-backed workloads, participating in our engineering on-call rotation
• Lead and contribute to incident reviews and RCAs, turning recurring failure modes into lasting engineering improvements
• Reduce operational toil through automation, automated remediation and improvements to deployment safety, recovery and system resilience
• Work closely with Engineering and DevOps teams on capacity planning, performance, scaling and architectural improvements as the platform grows

Senior Site Reliability Engineer

People Operations

• Own and continuously improve our onboarding and offboarding experience.
• Prepare and manage employment agreements, contractor agreements and employment documentation.
• Partner with our EOR providers to support our international workforce.
• Ensure HR processes remain compliant, efficient and employee-friendly.
• Act as a trusted advisor for managers on people-related topics.
• Support difficult conversations, feedback discussions and employee relations when needed.
• Help managers succeed in leading fully remote teams.
• Coach managers on performance, engagement and team development.
• Coordinate performance review cycles.
• Help design and improve career paths and progression frameworks.
• Support Learning & Development initiatives.
• Contribute to compensation and benefits reviews and internal equity discussions.
• Create and improve HR policies, documentation and internal processes.
• Help scale People Operations while keeping bureaucracy to a minimum.
• Identify areas for automation and simplification.
• Contribute ideas proactively instead of simply executing existing processes.

People Manager

• - Act as the primary technical escalation point for customer issues related to APIs, platform behavior, reliability, and performance.
• - Investigate logs, metrics, traces, and customer reports to identify root causes and drive resolutions.
• - Work closely with Engineering, Product, Customer Success, and Partnerships to resolve issues and improve customer experience.
• - Communicate clearly with customers during incidents, escalations, and technical investigations.
• - Create and improve support documentation, troubleshooting guides, playbooks, and knowledge base content.
• - Identify recurring issues and drive improvements to tooling, processes, automation, and customer self-service.
• - Help establish support processes, escalation workflows, KPIs, and operational standards.
• - Contribute to hiring, onboarding, mentoring, and future growth of the support team.

Production Technician

Senior Technical Support Engineer

Senior Site Reliability Engineer

People Manager

Technical Support Manager – Founding Support Lead