Senior Account Manager, Recruitment

RunRemote

Senior Account Manager supporting clients after hiring remote talent through RunRemote, a global staffing agency. Managing onboarding, relationships, contractor engagement, replacements, and account growth from the Philippines.

Posted 8/11/2026full-timeRemote • 🇵🇭 PhilippinesSenior💰 A$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and enhancing customer success processes, with a strong focus on communication, problem-solving, and operational efficiency. Proficient in leveraging AI tools and automation to optimize workflows and improve client satisfaction.

Highest-signal resume keywords

Customer Success ManagementClient Relationship ManagementAI Tools UtilizationRecruitment Team ManagementAccount Growth Identification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementClient ServicesRecruitmentProblem-SolvingAttention to DetailWorkflow ImprovementCustomer Journey EnhancementRemote Workforce ManagementCommercial Awareness

Soft Skills

Excellent CommunicationTrust BuildingOrganizational SkillsIndependenceResponsiveness

Tools & Technologies

HubSpotTeamTailorGoogle WorkspaceSlackNotionAsanaClickUpChatGPTClaude

Industry Keywords

RecruitmentStaffingOutsourcingGlobal EmploymentHigh-Growth Businesses

About the role

Key responsibilities & impact

Own the end-to-end client experience from onboarding onwards
Act as the primary point of contact for clients, candidates, and internal stakeholders
Build long-term client relationships through regular check-ins and proactive communication
Monitor contractor engagement and client satisfaction throughout the client lifecycle
Identify potential issues early and resolve challenges with clients and candidates
Manage replacements and ongoing account support
Collaborate with Recruitment and Leadership to deliver a seamless client experience
Manage the recruitment team and ensure quality shortlists are delivered within timelines
Develop and improve customer success processes, documentation, and best practices
Use AI tools and automation to improve workflows, customer communication, and operational efficiency
Identify trends, gather client feedback, and recommend customer journey enhancements
Identify opportunities for account growth

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment
Proven experience managing long-term client relationships
Excellent communication skills and ability to build trust quickly
Strong problem-solving skills and confidence managing sensitive conversations professionally
Experience managing multiple client accounts simultaneously
Highly organised with exceptional attention to detail
Comfortable working independently with minimal supervision
Ability to prioritise tasks while maintaining high responsiveness
Ability to handle difficult client conversations and push back when needed
Strong written and verbal English communication skills
Experience with HubSpot, TeamTailor, Google Workspace, Slack, Notion, Asana, ClickUp, or similar tools is highly regarded
Experience with AI tools such as ChatGPT and Claude is highly regarded
Experience in recruitment, staffing, outsourcing, or global employment agency environments is a plus
Experience supporting startups, founders, or high-growth businesses is a plus
Experience managing international clients across Australia, the UK, Europe, or North America is a plus
Experience improving customer journeys or implementing customer success processes is a plus
Knowledge of remote workforce management or global employment is a plus
Experience leveraging AI and automation to improve customer success operations is a plus
Strong commercial awareness and ability to identify account growth opportunities

Benefits

Comp & perks

Great opportunities for career growth
Opportunity to work in an amazing environment
Uncapped commissions